Frequently Asked Questions
Everything you need to know about our premium essentials.
Where does ISTO. ship to?
We offer worldwide shipping. Delivery times vary by region, but most European orders arrive within 3-5 business days, while international orders take 5-10 business days.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached for a full refund or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We use 100% organic cotton, linen, and recycled materials, ensuring our supply chain meets the highest environmental and ethical standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay.
How should I care for my ISTO. garments?
To ensure longevity, we recommend washing at low temperatures (30°C), avoiding tumble dryers, and always following the specific care instructions on the inner label.